![]() ![]() I've been having the "ink system failure" code also (I don't recall the exact code at the moment) and none of these steps has cleared the problem. Is it so they can sell more of their expensive ink? I don't want someone to simply tell me what to do, or what not to do, I want to know the reason behind it. I'd like to know why HP even puts an expiration on the ink cartridges. If the error is still there, or reoccurs replace the unit.įor 0XC19a error messages the printer can't be recovered.Īll the best and if it fixes the issue please click on Kudos.Īlthough I am an HP employee, I am speaking for myself. If SELF TEST prints, then printer is ready for use or Software Installation. To verify printer functionality print a SELF TEST PAGE. Once the initialization process is complete, the printer will print out a Diagnostic Page. Allow this process to complete and do not interrupt. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. If the printer has already initialized, then go to the next step. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. Message changes to “Hardware failure status Cleared. If not there already, Arrow Key over to “Hardware failure status”,ĭisplay should say “Hardware failure status: Clear. Press and release the right arrow button until the display says “System Configuration Menu”.ĭisplay should say “Hardware failure status”. Press and release in sequence the “1”, “2” and “3” buttons.ĭisplay should say “Support” and display the FW rev (something like R0631R) Press the “#” key and release both keys.ĭisplay should say “Enter Special Key Combo”Ĭ. I have came across to your issues and we have a fix for it and you may try it, but that would only apply on the error codes begining with “ 0xC18A” an not with "0xc19a".ī. I have spent 2 days trying to fix, and atleast I know I need to get a new wrote: " For 0XC19a error messages the printer can't be recovered." Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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